Frequently asked questions
What people ask us, answered briefly and plainly.
What is Scala Coffee?
For businesses embracing third-wave coffee culture: an in-depth discovery and loyalty platform covering bean origin, roast profile, brew method, and tasting notes.
Scala Coffee: what are its key capabilities?
Coffee provenance card: Origin, altitude, processing method, roast profile, and tasting notes for every bean. Personalized ordering: Milk ratio, temperature, dose, and brew method are chosen by the customer, and the preference is remembered on the next order. QR-based digital stamps: The “5 coffees on you, +1 on us” model moves from paper card to digital, with cryptographic QR codes that cannot be duplicated. Barista screen: Special requests and personalizations land in the prep queue instantly, removing verbal-handoff errors during rush hours. Shelf-life tracking: Stock for short-lived specialty beans is tracked by date, and batches past their freshness window are pulled from sale.
Scala Coffee: how do pricing and quotes work?
Pricing depends on how many people will use it, which sections are opened, and whether it must connect to other programs. After the conversation we send a written quote with scope, timeline, and a firm price within 48 hours at the latest.
Scala Coffee: is there support after delivery?
Yes. For one year after delivery, updates, technical support, and server maintenance continue at no extra charge.